FAQ

Frequently Asked Questions

Everything you need to know about GrowBanq's lending products, payment processing, and application process.

Business Lending

What types of business loans does GrowBanq offer?

We offer term loans, revenue-based financing, equipment financing, business lines of credit, and SBA loans. Each product is designed for different business needs — from short-term cash flow support to long-term growth capital. Our advisors help you find the right fit.

How much can I borrow?

Our lending products range from $5,000 to $5,000,000 depending on the product type, your business revenue, and creditworthiness. Most businesses that meet our minimum qualifications receive offers between $25,000 and $500,000.

Will applying affect my credit score?

No. Our initial application and pre-qualification process uses a soft credit inquiry, which does not impact your credit score. A hard credit pull only occurs if and when you choose to accept a specific financing offer, and we always inform you before that step.

How fast can I get funded?

Many of our clients receive funding within 24 hours of accepting an offer. In some cases, same-day funding is available. The exact timeline depends on the product type, your bank's ACH processing, and how quickly you provide any requested documentation.

What are the minimum qualifications?

General minimum requirements include: at least 6 months in business, $10,000+ in monthly revenue, and a personal credit score of 500 or above. We evaluate the full picture of your business — revenue trends, industry, cash flow — not just one number. SBA loans may have additional requirements.

What documents do I need to apply?

For most products under $250,000, you'll need 3-6 months of business bank statements and a valid government-issued ID. For larger amounts or SBA loans, additional documentation such as tax returns, financial statements, or a business plan may be required. Our advisors will guide you through exactly what's needed.

Are there prepayment penalties?

Most of our lending products have no prepayment penalties — you can pay off your balance early and save on interest. Some products may have early payoff discounts. Your advisor will clearly outline all terms before you commit to anything.

Payment Processing

What payment methods can I accept with GrowBanq Payments?

You can accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), contactless payments (Apple Pay, Google Pay), ACH transfers, and eChecks. We support in-person, online, and mobile payment channels.

How long does it take to set up payment processing?

Most merchants are fully set up within 24-48 hours. This includes account approval, terminal configuration or gateway integration, and test transactions. Our onboarding team handles the heavy lifting — you just need to provide basic business information.

Are there long-term contracts?

No. GrowBanq Payments operates on a month-to-month basis. There are no long-term contracts, no cancellation fees, and no early termination penalties. We earn your business by delivering great service and competitive rates — not by locking you in.

When do I receive my funds from processed transactions?

Standard deposits arrive the next business day. For most transactions processed before the daily cutoff, funds will appear in your bank account the following morning. Same-day deposit options are available for eligible merchants.

Zero-Interest Program

How does the zero-interest loan program work?

When you process your credit card transactions through GrowBanq Payments, you become eligible for our zero-interest business loan program. The savings generated through competitive processing rates allow us to offer qualifying loans at 0% interest. It's a win-win: lower processing fees for you, and free financing on top of it.

Do I need to be a new customer to qualify?

No. Both new and existing GrowBanq clients can qualify for the zero-interest program. If you're an existing lending client, you can switch your payment processing to GrowBanq Payments to unlock the benefit. If you're a new client, you can bundle both services from the start.

Is there a minimum processing volume required?

There are minimum processing volume thresholds to qualify for the zero-interest program, which vary based on your industry and the loan amount requested. Your advisor will discuss the specific requirements during your consultation and help determine eligibility.

General

Is GrowBanq a bank?

GrowBanq is an alternative financial solutions provider — not a traditional bank. We are a subsidiary of UCNE, a leading credit union based in Brazil. We specialize in business lending and payment processing, leveraging technology to deliver faster, more accessible financial services than traditional banking institutions.

Is my personal and financial information secure?

Absolutely. We use bank-grade 256-bit SSL encryption, are PCI DSS Level 1 certified, and follow strict data protection protocols. Your information is never sold to third parties. Please review our Privacy Policy for full details on how we handle your data.

How do I contact GrowBanq?

You can reach us at info@growbanq.com or through our contact page. Our U.S.-based support team is available during business hours, and our lending advisors are typically available for consultation within the same business day.

Still Have Questions?

Our team is here to help. Reach out anytime, or start your application to speak with a dedicated advisor.

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